Technical Support Engineer
Yokogawa
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • Romania
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About the role
- Lead teams that deliver product/service information
- Aggregate customer issues and collate common issues for response strategy
- Maintain and renew knowledge of policies and procedures
- Provide fault isolation and resolution for complex challenges
- Enter customer information into the CRM system
- Record and process special orders as required
- Set clear objectives for sales calls or meetings
- Conduct periodic health checks with key customers
- Identify upselling and cross-selling opportunities
- Participate in professional development activities
Requirements
- Bachelor's Degree or Equivalent Level
- Over 3 years to 6 years of relevant experience
- Basic experience of coordinating the work of others (4 to 6 months)
Benefits
- Professional development opportunities
- Flexible working hours
- Diverse, Equitable & Inclusive culture
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcommunicationproblem-solvingcustomer serviceteam coordinationstrategic planningobjectives settingupsellingcross-sellingprofessional development
Certifications
Bachelor's Degree