Yoga Alliance

Community Manager

• Hire, coach, develop, and grow a team to meet long-term goals and near-term objectives
• Lead the team through performance engagement and development process including goal setting, one-on-ones, mid-year and annual feedback
• Coach team members on delivering clear, consistent messaging using tailored scripts
• Collaborate and partner with internal colleagues across the organization
• Create, activate, and oversee regional community groups—both virtual and in-person
• Identify, initiate, and foster deep relationships with external partners and industry leaders
• Lead key account management and nurture strategic relationships with members, partners, and stakeholders
• Travel to key events, industry conferences, and local gatherings to establish in person connections with members
• Gather insights and feedback via surveys, focus groups, and one-on-one conversations
• Analyze data to identify patterns, measure satisfaction, and track trends
• Promote the value of membership and credentialing; develop strategies to increase member retention and new member acquisition
• Offer consistent, personalized support through regular check-ins, addressing member concerns, and proactively identifying opportunities to improve their experience

Director, Community Stewardship