Hire, coach, develop, and grow a team to meet long-term goals and near-term objectives.
Lead the team through performance engagement and development process which includes goal setting, regular one-on-one meetings, mid-year, and annual feedback events.
Coach team members on delivering clear, consistent messaging using tailored scripts to ensure alignment with brand voice, member value, and community needs.
Provide frequent and regular clear and specific feedback that focuses on strengthening core skills and competencies and encourage feedback in return.
Proactively collaborate and partner with internal colleagues across the organization (Community Engagement, Social Impact, and Strategic Communication teams) to ensure alignment and knowledge sharing.
Serve as a connector among members by creating, activating, and overseeing regional community groups—both virtual and in-person—to foster engagement, peer learning, and mutual support, while leading the team that provides direct support to these groups.
Proactively identify, initiate, and foster deep relationships with external partners and industry leaders to innovatively collaborate in ways that will expand our community’s influence, outreach, and engagement.
Lead key account management by nurturing strategic relationships with members, partners, and stakeholders to ensure satisfaction, retention, and long-term engagement.
Travel to key events, industry conferences, and local gatherings to establish in person connections with members, leaders, and potential partners.

Requirements

10+ years of experience that includes:
7+ years of progressively increasing experience designing, implementing, growing, and sustaining community engagement, sales, or member relationship strategies, with a strong track record of program execution and measurable outcomes.
5+ years of progressively increasing people leadership including hiring, coaching, and direct performance engagement and development management.
3+ years of Salesforce Service Cloud experience to track and analyze interactions to optimize service.
Bachelor’s degree in a related field (such as Nonprofit Management, Community Development, Public Administration, Communications, Business, or Marketing with a focus on community or member engagement) – or – an equivalent combination of education and experience, such as four (4) years of progressive professional experience in community engagement, nonprofit leadership, or membership-based organizations.
Public Speaking: Strong public speaking skills, with the ability to clearly and confidently communicate ideas to diverse audiences in meetings, presentations, and events.
Customer-Focused Approach: A passion for delivering exceptional service and building lasting member relationships.
Analytical Mindset: Strong analytical skills to identify trends, resolve challenges, and improve service processes.
Operational and Project Management Excellence: A focus on innovative process design and implementation that streamlines processes and drives team performance while maintaining high service standards.
Strength in the following core skills and competencies: Collaboration, Communications, Critical Thinking & Sound Judgment, Project Management, Solutions Oriented, Strategic Thinking.

Benefits

comprehensive health insurance plan offerings that are 100% employer paid for employees and 65% paid for dependents
matching 401K plan
generous paid-leave policy
reimbursement for professional development opportunities
casual dress code
supportive and collaborative office culture with conscious attention to body and mind health
participation in group meditation, quiet time, and group yoga

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Service Cloudcommunity engagement strategiesprogram executionperformance engagementproject managementanalytical skillsprocess designmember relationship strategiescoachingpublic speaking

Soft Skills

collaborationcommunicationcritical thinkingstrategic thinkingcustomer-focused approachproblem-solvingrelationship buildingteam leadershipfeedback deliveryengagement