Yeti To Work

Customer Support

• Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
• Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
• Process policy changes such as endorsements, renewals, cancellations, and updates to client information
• Assist clients with claims questions and provide guidance through the claims process
• Resolve client issues efficiently and professionally, ensuring high satisfaction
• Generate and present insurance quotes, including comparisons across carriers when appropriate
• Maintain accurate and detailed documentation of all client interactions within agency systems
• Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
• Partner with producers and carriers to support client retention and account growth

Customer Service Representative – Home & Auto