Yes Energy

Customer Support

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Associate Customer Support, Market Data Specialist

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.
• Drive team skill development through skill sharing and ticket collaboration.

Customer Support, Market Data Specialist II

Software Engineer

• Lead, mentor, and develop engineers, fostering a high-performing team that delivers scalable and reliable solutions.
• Champion a culture of learning, continuous improvement, and psychological safety.
• Partner with engineering leadership to define and drive technical strategy, improving development processes and enhancing Developer Experience across teams.
• Drive cross-functional collaboration with Agile teams and domain experts to deliver complex, business-critical software solutions.
• Develop and grow the Engineering Team by recruiting, hiring, and retaining curious and driven Engineers who delight in solving our customers’ problems.
• Provide technical guidance and architectural input to ensure systems are scalable, maintainable, and aligned with long-term platform goals.

Senior Manager, Engineering

Account Manager

• Manage and grow a book of business across assigned account categories.
• Build deep relationships with analysts, executives, and decision‑makers who rely on RTO Insider’s reporting and Yes Energy’s market intelligence.
• Lead renewal cycles with a proactive, strategic approach.
• Identify upsell and cross‑sell opportunities across RTO Insider and Yes Energy’s broader product suite.
• Increase account penetration by understanding client workflows, information needs, and organizational structures.
• Serve as the primary point of contact for onboarding, training, and ongoing engagement.
• Partner with the larger RTO Insider team to ensure subscribers maximize the value of their access.
• Gather feedback and communicate customer insights to internal teams.
• Collaborate with the New Logo Acquisition team to transition new subscribers into long‑term, high‑value relationships.
• Participate in targeted outreach campaigns and industry events to strengthen RTO Insider’s presence.
• Maintain accurate CRM records (Salesforce) for forecasting, renewals, and account health.
• Track engagement metrics and develop account plans to ensure retention and growth.

Associate Customer Support, Market Data Specialist

Customer Support, Market Data Specialist II

Senior Manager, Engineering

Account Manager – Publishing Subscription Sales