Virtual Assistant
Yempo - Your Employees Offshore
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 ₱50,000 - ₱55,000 per month
About the role
- Contract Administration: Manage and maintain service and maintenance contract records.
- Ensure contract requirements, schedules, and deliveries are tracked and completed.
- Monitor and update client portals.
- Assist with contract renewals and variations.
- Scheduling & Coordination: Schedule technicians and subcontractors for contract work.
- Coordinate preventative maintenance visits and service jobs.
- Ensure technicians have required documentation, parts, and information before attending site.
- Adjust schedules to accommodate urgent work or breakdowns.
- Client Communication: Act as the primary contact for contract clients regarding service scheduling and updates.
- Respond to client enquiries and service requests.
- Provide progress updates and job completion confirmations.
- Maintain professional client relationships.
- Work Order Management: Create and manage work orders in the CRM system (e.g., Simpro or similar).
- Ensure accurate job descriptions, asset details, and site requirements are recorded.
- Track job progress and close completed work orders.
- Reporting & Documentation: Prepare service reports, maintenance records, and client documentation.
- Maintain accurate contract files and job history.
- Assist with monthly service reports and performance summaries.
- Billing & Cost Tracking: Assist with preparing invoices for completed contract work.
- Ensure technician time and materials are correctly recorded.
- Monitor job costs against contract budgets where required.
- Compliance & Safety: Ensure technicians have required permits, safety documentation, and site inductions.
- Maintain records of compliance documentation where applicable.
Requirements
- Experience in contract administration, service coordination, or project coordination.
- Excellent communication and customer service skills.
- Ability to manage multiple jobs and priorities simultaneously.
- Proficiency with CRM or job management systems.
- Experience using Simpro or similar service management systems is preferred.
- Experience in electrical, mechanical, facilities maintenance, or construction industries is preferred.
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract administrationservice coordinationproject coordinationwork order managementbillingcost trackingreportingdocumentationschedulingclient communication
Soft Skills
excellent communicationcustomer serviceability to manage multiple jobsprioritizationprofessional client relationships