Yelp

Machine Learning Engineer

• Conduct end-to-end analyses, wrangling data via SQL or Python, to statistical modeling, to hypothesizing and presenting business ideas.
• Mentor and guide junior engineers, fostering a culture of learning and technical excellence.
• Work with large and complex textual and visual datasets.
• Support the development and deployment of projects involving machine learned models for offline, batch-based data products as well as models deployed to online, real-time services.
• Work in the contributor and visual intelligence team on text and visual understanding, along with fine tuning transformer models to derive embeddings for multiple input types.
• Productionize and automate model pipelines within Python services.
• Drive and advocate adoption of best practices in ML development and operations, and mentor newer engineers in those practices.

Staff Machine Learning Engineer – Content and Contributor Intelligence

Business Development Rep

• Advance Yelp's mission: Connect consumers to great local businesses by deeply integrating Yelp’s hundreds of millions of reviews, photos, action links, and business listing data into leading AI and Search platforms and products.
• Work with Elite Partners: Manage relationships with a focused suite of high-value partners (e.g. Apple Maps, Microsoft, Amazon Alexa, DuckDuckGo, Yahoo, Vagaro, and more).
• Shape the Future: Lead initiatives that drive consumers into Yelp’s flagship apps and websites, as well as frontier initiatives: Voice AI and Yelp’s AI Assistant.
• Cross-Functional Leadership: Develop deep working relationships across departments, including product management, engineering, business operations & strategy, marketing, user operations, accounting/finance, legal, and others.
• Data-Driven Growth: Partner with Product and Business Operations & Strategy to measure, analyze, and optimize all aspects of the user acquisition, conversion, and retention funnel.
• Innovate Relentlessly: Deliver innovative in-product experiences that improve user experience, help users reach their “aha” moments faster, and expand Yelp’s conversion funnel at the top (discovery) and bottom (task completion).
• Report & Influence: Clearly and transparently communicate priorities, progress, risks, results, and learnings to stakeholders, including senior leadership.

Director, Business Development

Recruitment

• Work closely with a team of coordinators and recruiters to manage a flawless candidate experience from start to finish
• Coordinate a high volume hiring process, leveraging our ATS and scheduling tools to move candidates through the process in a timely and organized fashion
• Initiate all candidate background checks via HireRight- always maintaining a high level of discretion
• Draft all new hire offer letters using the appropriate templates
• Communicate professionally and with integrity at all times
• Contribute to process and communication improvements
• Monitor the candidate pipeline daily to ensure all candidates move through the process in a timely fashion and all SOPs are followed

Sales Recruiting Coordinator

Product Manager

• Define and drive a compelling multi-year product vision, strategy, and roadmap for Yelp Assistant
• Lead large, cross-functional teams by partnering closely with engineers, designers, machine learning researchers, business and marketing leaders, and executive stakeholders
• Translate ambiguous user needs and emerging AI trends into clearly prioritized product bets
• Develop and iterate on zero-to-one features
• Shape and evolve new paradigms for how chat and search blend together
• Partner with engineering and ML teams to build scalable architecture
• Serve as the internal and external thought leader for Yelp Assistant.

Principal Product Manager – Yelp Assistant

• Define and drive a compelling multi-year product vision, strategy, and roadmap for Yelp Assistant
• Lead large, cross-functional teams to deliver high-impact, end-to-end experiences
• Translate ambiguous user needs and emerging AI trends into prioritized product bets
• Develop and iterate on zero-to-one features
• Shape and evolve new paradigms for how chat and search blend together
• Partner with engineering and ML teams to build scalable architecture
• Serve as the internal and external thought leader for Yelp Assistant

• Define and drive a compelling multi-year product vision, strategy, and roadmap for Yelp Assistant, positioning it as the go-to conversational AI for local search, recommendations, and transactional tasks.
• Lead large, cross-functional teams by partnering closely with engineers, designers, machine learning researchers, business and marketing leaders, and executive stakeholders to deliver high-impact, end-to-end experiences at scale.
• Translate ambiguous user needs and emerging AI trends into clearly prioritized product bets, balancing bold innovation with measurable business value and core revenue health.
• Develop and iterate on zero-to-one features: anticipating customer needs and using Yelp's deep customer data from reviews and other sources to create new-to-world experiences in chat.
• Shape and evolve new paradigms for how chat and search blend together, and help define how Yelp meets rapidly changing user expectations in the AI era.
• Partner with engineering and ML teams to build scalable architecture that extends Yelp Assistant capabilities across Yelp's platform and through external integrations.
• Serve as the internal and external thought leader for Yelp Assistant—framing major strategic trade-offs, surfacing insights to the CEO and CPO, and championing a culture of experimentation, rigor, and user obsession.

Principal Product Manager

Customer Success Manager

• Actively build and maintain relationships through monthly contact and regular check-ins with customers
• Provide customers with training on RepairPal’s platform
• Drive customer retention and new business growth
• Coach and communicate the value of RepairPal to Shops customers
• Handle escalations and work to prevent cancellations
• Consult and educate RepairPal Shops by answering a high volume of inbound calls and emails
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals

Revenue Operations

• Become an expert in our sales policies and compensation processes in order to understand their intention, execute them on a recurring basis and maximize their impact on our ability to support the sales group’s goals.
• Optimize internal processes that support policy and develop workflows and methodologies to increase accuracy, efficiency and effectiveness of variable compensation administration.
• Manage and resolve cases and inquiries efficiently, adhering to established protocols and guidelines while ensuring consistent and exceptional customer service experience.
• Maintain established company and federal compliance standards while providing insight on their continuing improvements.
• Support data collection, cleaning, analysis, and visualization projects for current and net new initiatives.
• Utilize data in order to develop hypotheses and recommendations for business problems and present those ideas back to leadership to drive change and gain investment.
• Execute ad hoc requests and inquiries within Salesforce in order to help answer sales leader questions related to variable compensation and account assignment policy and execution.
• Monitor and report on the status of assigned projects including identifying actual or potential issues and risks which may impact final results or deliverables.
• Provide routine updates to the business and senior levels of leadership.

Revenue Operations Analyst

Product Marketing

• Own and refine the end-to-end sales funnel and operational metric tracking process, delivering continuous, proactive insights to the business and ensuring the organization is operating with maximum efficiency.
• Design, build, and optimize reporting structures (including weekly/monthly KPI trackers and QBR inputs) to provide the leadership team with an immediate, clear pulse on business health.
• Serve as the go-to expert for analytic support, leveraging your deep skills in Excel modeling and SQL knowledge to solve complex business problems and manage ad hoc strategic projects (data extraction, aggregation, manipulation, and modeling) while leveraging other tools as necessary (Salesforce, Tableau).
• Go beyond reporting to deliver executive-level strategic analysis and deep dives, translating complex data into clear, actionable business strategies that influence leadership decisions and direct the GTM organization's long-term vision.

Senior Analyst, GTM Strategy & Operations

Analyst/Senior Analyst, GTM Strategy & Operations

Business Operations

• Partner across Yelp’s business units and use analytically driven insights to make strategic business decisions that will deliver strong financial results
• Provide first rate analytic support via hands-on Excel work while leveraging other tools as necessary (SQL, Salesforce, Python, Google Analytics, Tableau)
• Identify actionable insights, exercise sound business judgment, suggest recommendations, and influence the direction of Yelp's business by effectively working with and communicating results to cross functional groups
• Create Tableau dashboards that provide visibility into KPIs, marketing effectiveness and business trends/drivers

Analyst/Senior Analyst, Business Operations & Strategy

Marketing

• Hire, coach, and manage a team of growth marketers, channel owners, field marketers, and campaign developers with the goal of building marketing programs that generate Mid-Market and Enterprise sales opportunities.
• Build the overarching strategy for how Yelp’s Mid-Market and Enterprise growth marketing program will generate sales opportunities including channel selection, technology investments, campaign cadence, messaging, sales partnership, budget allocation, and account targeting prioritization.
• Develop and lead a process to launch integrated, multi-channel campaigns with Yelp’s latest, best product and innovation messaging on available channels to generate opportunities from accounts not responding to sales activity.
• Work with cross-functional leadership in Sales, Product, RevOps, and BizOps to create a fast opportunity handoff and SLA process, tell the best story, and measure the impact on the business.
• Own budget development and resource allocation including agency management, FP&A partnerships, monthly spend reporting, spend optimization, and building cases for new investment opportunities.
• Build reporting views and cadence to tell a real-time story of the impact of the program on Sales and the Mid-Market and Enterprise Yelp Advertising business down to revenue whenever possible.
• Present learnings and program impact to leadership in an effort to build transparently and make other GTM teams more effective.

Senior Director, Business Marketing

Sales

• Manage and coach a team of 6 Enterprise Sales Directors to develop successful sales strategies including implementing multi-tiered approaches, establishing a wide network of contacts, defining measurable success metrics, developing successful campaigns, navigating conversations around attribution, identifying and staying ahead of risks, and accurately forecasting opportunities
• Meet and exceed quarterly sales team quotas by holding your team accountable for activities that lead to revenue generation
• Provide regular updates to management on team activities, opportunities, and risks
• Implement strategic planning, forecasting and ongoing development of sales team
• Identify improvement in all areas of productivity, process and efficiency
• Develop and maintain executive level relationships to help drive sales activities
• Assist in closing complex multi-million dollar programs with your team

Regional Director, Enterprise Sales – West Region

Financial Planning and Analysis

• Serve as the strategic finance partner to Consumer and Ads Product teams, providing high-impact analysis and business case support.
• Support monthly and quarterly forecasting cycles, collaborating with operational teams to build comprehensive forward-looking views.
• Lead creation of the Consumer Performance Monthly presentation, synthesizing insights for cross-functional and executive audiences.
• Size and track the impact of new product features and roadmap initiatives, quantifying and communicating business results.
• Drive cross-functional special projects and analyses with BizOps, Engineering, and Data Science to deliver actionable insights and enhance tools that influence operational decisions.

FP&A Analyst, Consumer & Ads

• Own the trade show and events playbook: Develop and lead an events strategy that hits marketing and revenue goals — awareness, engagement, and pipeline.
• Run the full show: From owned conferences and executive dinners to trade shows and field events, you'll bring each format to life with the right approach for the audience and moment.
• Handle core logistics: Coordinate shipping, booth assets, swag, event technology, and vendor wrangling alongside our logistics partner and internal creative teams.
• Own the narrative: Define the messaging for each event and make sure every touchpoint is consistent with support from PMM and creative experts.
• Keep everyone in sync: Partner with Sales, Partners, and Product to ensure everyone is working from the same goals, storylines, positioning, and outreach plan.
• Make the marketing engine hum: Own pre and post event outreach and collaborate with Sales on SLAs.
• Build Yelp’s influencer approach: Recruit a roster of influencers and partners and build a distribution plan targeting Mid-Market and Enterprise decision makers.

Staff Machine Learning Engineer – Content and Contributor Intelligence

Director, Business Development

Sales Recruiting Coordinator

Principal Product Manager – Yelp Assistant

Principal Product Manager – Yelp Assistant

Principal Product Manager

Customer Success Manager

Revenue Operations Analyst

Senior Analyst, GTM Strategy & Operations

Analyst/Senior Analyst, GTM Strategy & Operations

Analyst/Senior Analyst, Business Operations & Strategy

Senior Director, Business Marketing

Regional Director, Enterprise Sales – West Region

FP&A Analyst, Consumer & Ads

Senior Manager, Field Marketing