Inbound Retention Specialist – Sales

Yelp

Inbound Sales Retention Specialist at Yelp providing support to small business advertisers. Required to reside in the Western US and provide exceptional customer service.

Posted 5/9/2026full-timeRemote • Alaska, Arizona, California, Hawaii, Nevada, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
Logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
Use strong listening and conflict resolution skills to handle escalated clients
Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
Remain organized and efficient in a fast-paced environment
Consistently achieve/exceed monthly goals

Requirements

What you’ll need

Bachelor's Degree or 3+ years of relevant client facing experience
Technically proficient with computers and information systems
Strong communication skills (verbal and written)
Excel with problem solving and troubleshooting
Experience in account management, sales, advertising, or small business (preferred)
A love for local businesses and understand their importance in local economies
Excellent time management and organizational skills with the ability to track and complete numerous details
The ability to handle tough conversations with business owners in a professional, solutions-oriented manner
The ability to strike a balance between consulting and supporting as needed
Willingness to receive and implement feedback
The ability to embrace a fast paced and always-changing environment

Benefits

Comp & perks

Medical, vision, and dental
Mental health support and services via Modern Health
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays, plus one floating holiday and 7 paid wellness days
Up to 14 weeks of parental leave
Monthly wellness subsidy
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan
Work from home reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportad performance metricsaccount managementsalesadvertisingproblem solvingtroubleshootinginformation systemstime managementorganizational skills

Soft Skills

strong communication skillslistening skillsconflict resolutionadaptabilityprofessionalismsolutions-orientedefficiencydetail-orientedfeedback implementationconsulting

Certifications

Bachelor's Degree