Principal Product Manager – Sales and Customer Success Platforms
Yelp
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
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Salary
💰 $207,000 - $377,000 per year
Job Level
About the role
- Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values.
- Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction.
- Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams.
- Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals.
- Ensure cross-functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress.
- Communicate with executive leadership providing monthly updates and insights to C-suite on vision, strategy, and progress.
- Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling.
- Pilot and scale AI-powered solutions including design, test, and roll out successful pilots with go-to-market teams.
Requirements
- A Bachelor’s Degree or an equivalent work experience is required.
- Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision.
- Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high-impact problems.
- Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions.
- Build-or-buy judgment to know when to develop in-house versus leverage external solutions to move at speed and scale.
- Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C-level.
- Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions.
- Track record of delivering high-impact outcomes and experience running fast, multi-team initiatives in complex organizations.
Benefits
- restricted stock units
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIvoice automationchat automationroadmap creationtransformative toolingpilot program designexecution strategycross-functional alignmentengineering collaborationhigh-impact outcomes
Soft Skills
visionary leadershipexecutive savvyinfluencing senior leadersexceptional communicationsynthesizing complex ideasinspiring teamsproblem-solvingstrategic thinkingcollaborationadaptability
Certifications
Bachelor’s Degree