Yellowstone

Customer Support

• Answer inbound calls for residential HVAC service and maintenance
• Schedule service appointments accurately using ServiceTitan
• Respond promptly to website contact form inquiries
• Communicate with customers through text messaging and ServiceTitan Chat
• Return overnight answering service calls
• Make outbound calls to existing customers during slower periods to help maintain a full service schedule
• Educate homeowners on maintenance plans, available services, and current promotions
• Maintain accurate customer records within ServiceTitan
• Participate in daily team huddles
• Complete end-of-day reporting
• Deliver a professional, friendly, customer-first experience with every interaction

Customer Service Representative