Customer Service Representative

Yellowstone

Remote customer service representative for Veterans AC Phoenix, scheduling residential HVAC services and handling customer communications. Maintaining efficient service schedules through ServiceTitan.

Posted 8/17/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in residential HVAC customer service, utilizing ServiceTitan for scheduling and customer communication. Exhibits strong organizational skills and a customer-focused mindset to deliver a professional experience in a remote environment.

Highest-signal resume keywords

ServiceTitan ExperienceResidential HVAC Customer ServiceAppointment SchedulingVerbal And Written CommunicationOrganizational And Multitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAppointment SchedulingCRM SoftwareInbound CallsOutbound CallsResidential HVAC Industry Best Practices

Soft Skills

Strong Organizational SkillsMultitasking AbilitiesCustomer-Focused MindsetPositive Professional Attitude

Tools & Technologies

ServiceTitan

Industry Keywords

Home Services IndustryCall Center ExperienceInside Sales Experience

About the role

Key responsibilities & impact

Answer inbound calls for residential HVAC service and maintenance
Schedule service appointments accurately using ServiceTitan
Respond promptly to website contact form inquiries
Communicate with customers through text messaging and ServiceTitan Chat
Return overnight answering service calls
Make outbound calls to existing customers during slower periods to help maintain a full service schedule
Educate homeowners on maintenance plans, available services, and current promotions
Maintain accurate customer records within ServiceTitan
Participate in daily team huddles
Complete end-of-day reporting
Deliver a professional, friendly, customer-first experience with every interaction

Requirements

What you’ll need

Minimum of 2 years of experience in the home services industry
Experience using ServiceTitan is required
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Comfortable handling both inbound and outbound customer calls
Ability to work independently in a remote environment while collaborating with a team
Customer-focused mindset with a positive, professional attitude
Residential HVAC customer service experience preferred
Call center or inside sales experience preferred
Experience scheduling residential HVAC maintenance and service appointments preferred
Proficiency with customer service, appointment scheduling, CRM software, inbound calls, outbound calls, customer communication, and residential HVAC industry best practices
Preference given to candidates located in Arizona; qualified remote candidates from other states are encouraged to apply

Benefits

Comp & perks

Performance-based bonus opportunities
Full-time remote position
Health insurance
Dental insurance
Vision insurance
Consistent Tuesday–Saturday schedule with Sunday and Monday off
Opportunity for career growth with a rapidly expanding company
Supportive team environment
Daily team collaboration