YDUQS

Junior Operations Analyst

YDUQS

full-time

Posted on:

Location Type: Hybrid

Location: Rio de Janeiro • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Handle and monitor service interactions related to non-degree (short) and vocational courses; organize service queues, ensuring prioritization and adherence to deadlines.
  • Perform weekly performance analysis of the Post-Digital acquisition service channels, focusing on QG performance indicators.
  • Monitor and analyze operational and customer experience metrics, such as NPS, renewal rate and delinquency rate, supporting the identification of deviations and improvement opportunities.
  • Serve as the focal point for gathering requirements, improvements or development of Power BI reports (PBIs), consolidating information and supporting presentations to the Directorate.
  • Support the control, organization and updating of operational data, contributing to decision-making.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Management Processes, Information Systems or related fields.
  • Experience or familiarity with customer service routines.
  • Analytical profile, comfortable working with data, metrics and KPIs.
  • Organized, attention to detail and strong prioritization skills.
  • Good communication skills for interacting with internal teams and customers.
  • Basic knowledge of Excel and Power BI.
Benefits
  • Tuition scholarships of up to 100% for employees, legal dependents and household members (parents and siblings), allowing up to three simultaneous scholarships.
  • Health insurance with full subsidy for the employee and partial subsidy for family members, with the employee responsible for copayments.
  • Optional dental coverage to support oral health.
  • Meal allowance or food voucher with a choice option to suit your needs.
  • Wellhub or Totalpass for flexible gym options.
  • Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy.
  • Well-being and perks club with a dedicated program and exclusive benefits.
  • Flexible dress code to promote diversity.
  • Life insurance.
  • Partnership with SESC.
  • Corporate University available on our exclusive portal, Educare.
  • Growth opportunities — today more than 60% of job openings are filled through internal selection processes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance analysiscustomer experience metricsKPI analysisPower BIExcel
Soft Skills
organizational skillsattention to detailprioritization skillscommunication skillsanalytical skills
Certifications
Bachelor's degree