YASH Technologies

Test Manager – ServiceNow

YASH Technologies

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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Job Level

SeniorLead

Tech Stack

ITSMServiceNow

About the role

  • Testing of ITSM/ITOM/HRSD/CMDB modules in ServiceNow
  • Automation frameworks development and enhancements
  • Defect management and testing of ServiceNow ITSM modules
  • Collaborating with Agile teams and stakeholders to meet project goals
  • Leading a team and ensuring quality metrics

Requirements

  • 8-11 years of experience in testing of ITSM/ITOM/HRSD/CMDB modules in ServiceNow
  • Must have Automation and UFT experience
  • Experience with Testing of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
  • Experience with defect Management tools (HP ALM/JIRA etc)
  • Understands technical and functional design requirements related to ServiceNow
  • Experience in Agile Development/Methodologies
  • Must have good exposure to metrics capturing, report generation and dashboard
  • Excellent troubleshooting skills in any application
  • Good oral and written communication skills and problem solving skills
  • Ability to work in a team focused environment across multiple projects
  • Exposer of working with a demanding customer
  • Strong communication, Strong presentation and writing skills
  • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
  • Experience in leading a team
  • Good knowledge on excel for comparing huge datasets
Benefits
  • Flexible work arrangements
  • Support needed for the realization of business goals
  • Stable employment with a great atmosphere and ethical corporate culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITSMITOMHRSDCMDBServiceNowAutomationUFTdefect managementAgile Developmentmetrics capturing
Soft Skills
troubleshootingoral communicationwritten communicationproblem solvingteamworkpresentationinfluenceconsultative skillsleadershipcollaboration