Inside Sales
Yapp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for driving customer activation by monitoring metrics and providing clear, effective guidance.
- Work strategically with clients to encourage platform adoption and ensure a complete, successful experience.
- Collaborate with the team in a dynamic startup environment focused on customer journeys.
- Participate in continuous learning and knowledge sharing.
- Proactively support and track clients’ progress toward their goals.
Requirements
- Bachelor’s degree completed or in progress in Business Administration, Marketing, Communications, Sales Management, or related fields.
- Experience in customer service, account management, or support, especially at digital companies, fintechs, proptechs, or startups.
- Experience with CRM tools (such as RD Station, HubSpot, Pipedrive, or similar).
- Experience with onboarding, training, or managing the customer journey is a plus.
- Digital fluency to navigate various tools and internal systems with ease.
- Familiarity with CRM for tracking pipeline and customer status.
- Comfortable using tools like Google Workspace, Slack, and similar platforms.
- Strong written and verbal communication skills (especially via WhatsApp and calls).
- Organized approach to handling multiple interactions in a structured way.
- Ability to drive the pace of the customer journey, encouraging progression through flow stages.
- Consultative mindset with the ability to identify opportunities for engagement and conversion.
Benefits
- Day off
- Commission
- Remote work (home office)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementonboardingtrainingcustomer journey managementCRM toolsdigital fluency
Soft skills
strong written communicationstrong verbal communicationorganizational skillsconsultative mindsetability to drive customer journey
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in MarketingBachelor’s degree in CommunicationsBachelor’s degree in Sales Management