Customer Success Training Coordinator
Xylem
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • California • Florida • United States
Visit company websiteExplore more
About the role
- Responsible for building, organizing, and coordinating a structured training program that supports employee development and operational excellence.
- Partner closely with subject matter experts (SMEs) to translate technical and functional expertise into practical, engaging, and easy-to-use learning materials.
- Design and implement a structured training framework aligned with business objectives.
- Assess training needs and prioritize program development initiatives.
- Establish clear learning paths for onboarding and ongoing employee development.
- Organize and maintain centralized training materials to ensure accessibility and consistency.
- Partner with SMEs to gather and structure technical and operational knowledge.
- Develop training materials including presentations, job aids, process documentation, guides, and digital learning content.
- Translate complex information into clear, consumable, and user-friendly materials.
- Continuously review and update content to reflect process improvements and feedback.
- Coordinate and schedule training sessions, workshops, and onboarding programs.
- Manage logistics including calendars, materials preparation, attendance tracking, and communications.
- Facilitate selected training sessions, supported by SMEs as needed.
- Track training completion and maintain accurate training records.
- Collect participant feedback and evaluate training effectiveness.
- Identify opportunities to enhance engagement, retention, and knowledge transfer.
- Support the development of scalable and sustainable training processes.
Requirements
- Bachelor’s degree in Business, Education, Human Resources, or related field, or equivalent experience.
- 3+ years of experience in training coordination, instructional design, learning & development, or a related role.
- Experience building or significantly enhancing a training program.
- Strong content development skills (presentations, documentation, job aids, digital materials).
- Excellent organizational and project management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Experience working in a customer service, operations, or technical environment (preferred).
- Familiarity with Learning Management Systems (LMS) or digital learning tools (preferred).
- Experience facilitating instructor-led training sessions (preferred).
Benefits
- Employee Resource Groups (ERG) involvement
- Paid Volunteer Program, Xylem Watermark
- Inclusion and belonging initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program developmentinstructional designcontent developmentdigital learning contenttraining needs assessmenttraining effectiveness evaluationfacilitating training sessionsproject managementprocess documentationonboarding program design
Soft Skills
organizational skillscommunication skillscollaborationfeedback collectionengagement enhancementknowledge transferadaptabilityproblem-solvingattention to detailtime management