Xylem

Channel Sales Representative

Xylem

full-time

Posted on:

Location Type: Remote

Location: Colorado • Illinois • United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Answering customer inquiries and providing product information
  • Assisting with product selection and recommending alternative options
  • Resolving customer complaints and issues in a timely manner
  • Maintaining positive relationships with customers to ensure satisfaction and retention
  • Assisting sales team with administrative tasks and follow-ups
  • Creating and maintaining customer accounts in the system
  • Managing customer orders and ensuring timely delivery
  • Providing support for sales promotions and special offers
  • Accurately entering customer and order information into the system
  • Updating and maintaining customer and product databases
  • Ensuring data integrity and consistency in all entries
  • Generating reports and analyzing data for sales and inventory purposes
  • Processing customer orders and verifying accuracy of information
  • Coordinating with warehouse and shipping departments to fulfill orders
  • Tracking and monitoring order status to ensure timely delivery
  • Resolving any issues or delays related to order processing
  • Maintaining accurate inventory records and tracking stock levels
  • Monitoring and reporting on inventory levels to sales and management teams
  • Assisting with inventory counts and audits
  • Identifying and addressing any discrepancies or issues with inventory levels
  • Compiling and analyzing sales data to generate reports for management
  • Maintaining accurate records of customer interactions and transactions
  • Documenting any changes or updates to customer accounts or orders
  • Providing regular updates and communication to sales and management teams
  • Collaborating with various departments, such as sales, marketing, and logistics
  • Communicating any issues or concerns with orders or inventory to relevant teams
  • Coordinating with external vendors and suppliers for product availability and delivery
  • Responding to and resolving any customer or internal inquiries in a timely manner.

Requirements

  • Bachelor’s degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
  • Basic understanding of sales principles and practices.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a team environment.
Benefits
  • Medical
  • Dental
  • Vision plans
  • 401(k) with company contribution
  • Paid time off
  • Paid parental leave
  • Tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisinventory managementorder processingcustomer account managementreport generationsales supportproduct knowledgecomplaint resolutiondata entrysales principles
Soft Skills
analytical skillsproblem-solvingcommunication skillscollaborationcustomer servicerelationship managementtime managementattention to detailadaptabilityteamwork