Xylem

Senior Director, Quality, MCS

Xylem

full-time

Posted on:

Location Type: Hybrid

Location: Morrisville • North Carolina • United States

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Job Level

Senior

About the role

  • Develop, implement, and maintain the MCS Quality Management System (QMS) aligned with enterprise and industry best practices.
  • Lead Advanced Product Quality Planning (APQP) for new product development to ensure best-in-class product quality.
  • Own segment-wide quality governance, risk management, and reporting to executive leadership.
  • Ensure compliance with ISO 9001 and other applicable regulatory standards.
  • Lead internal and external audits and drive timely resolution of non-conformances.
  • Lead, mentor, and develop Quality, QA/QC, and Compliance teams across the segment.
  • Partner with Operations, Engineering, Product Management, Service, Customer Success, and Supply Chain to embed quality into daily operations and long-term strategy.
  • Foster a culture of operational excellence, accountability, and customer-centric quality.
  • Champion Lean, Six Sigma, Kaizen, and Root Cause Analysis (RCA) initiatives.
  • Drive improvements in process capability, product reliability, and field performance.
  • Reduce Cost of Poor Quality (COPQ) and enhance customer satisfaction.
  • Lead supplier quality programs, including audits, scorecards, and corrective action plans.
  • Partner with procurement and operations to strengthen supplier capability and mitigate risk.
  • Oversee customer quality initiatives, complaint resolution, and warranty performance improvements.
  • Define and monitor KPIs such as defect rates, first-pass yield, customer complaints, on-time delivery, and audit results.
  • Analyze data and provide actionable insights to executive leadership.

Requirements

  • Bachelor’s in Engineering, Quality, Operations, or related field (Master’s preferred)
  • 10+ years of progressive quality management experience, including 5+ years in senior leadership
  • Deep expertise in Quality Management Systems, regulatory compliance, and cross-functional leadership
  • Proven experience driving enterprise-level quality improvement initiatives
  • Experience in multi-site or global operations preferred
  • Strong strategic thinking, analytical, and communication skills
  • Preferred Certifications: Six Sigma Black Belt/Master Black Belt, CMQ/OE, CQE, ISO Lead Auditor
Benefits
  • Paid Volunteer Program
  • Employee Resource Groups (ERG)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Quality Management System (QMS)Advanced Product Quality Planning (APQP)ISO 9001LeanSix SigmaKaizenRoot Cause Analysis (RCA)KPI monitoringdata analysisprocess capability improvement
Soft Skills
leadershipmentoringstrategic thinkinganalytical skillscommunication skillsoperational excellenceaccountabilitycustomer-centric focuscross-functional collaborationrisk management
Certifications
Six Sigma Black BeltSix Sigma Master Black BeltCMQ/OECQEISO Lead Auditor