Responsible for order processing and sales-related support to both internal and external customers
Provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting to order delivery, and invoicing
Processes orders for products and/or services from sales staff or direct customer contact
Responsible for proactive, thorough follow up on order backlog to ensure order details are current
Provides timely communications on order status and changes to relevant parties
May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders
Maintains virtual customer files with sales contracts and other information
Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services

Requirements

High School Diploma or equivalent
3 + years of customer service experience
Experience with order management, account management, or similar experience
Experience with billing, invoicing, quoting, or related activities
Experience using an ERP or CRM system, SAP experience preferred
Experience supporting a sales team preferred
Ability to work with diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office Suite
Preferred experience with Salesforce.com Customer Relationship Management (CRM), AS 400, and Select Configure Price Quote (SCPQ) tools, SAP

Benefits

Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

order managementaccount managementbillinginvoicingquotingcustomer servicesales supportcustomer inquiriesorder processingdispute resolution

Soft skills

communicationproactive follow-upcustomer service orientationproblem-solvingcollaborationorganizational skillsattention to detailability to work in a matrixed organizationresponsivenessadaptability

Certifications

High School Diploma or equivalent