Xybix Systems, Inc.

Sales Operations Manager

• Develop, track, and report on individual and team KPIs, including activity metrics, pipeline health, conversion rates, forecast accuracy and quota attainment across all territories
• Build and maintain dashboards and reporting cadences that provide Sales Leadership with real-time visibility into performance and business trends
• Leveraging data-driven insights to drive accountability through the organization, identifying performance gaps and partner cross-functionally to develop and implement corrective actions
• Conduct regular pipeline reviews and forecast meetings to improve visibility, accuracy and sales execution
• Monitor pipeline health, identify stalled opportunities and conversion bottlenecks and recommend actions to improve sales velocity
• Own and continuously optimize the sales playbook, ensuring alignment with business objectives and adoption across the sales organization
• Standardize sales processes, stage definitions, and deal qualification criteria (e.g., MEDDIC/MEDDPICC or equivalent) to drive consistency and predictability
• Train and support Territory Managers and Sales Support Representatives (SSR) on sales process and tools
• Audit CRM and sales tool usage to ensure compliance, consistency and data integrity
• Lead, coach, develop and manage the SSR team, establishing clear performance expectations and fostering continuous improvement
• Serve as a trusted advisor, escalation point and operational partner to Territory Managers, SSR and Sales Leadership
• Manage pricing models, cooperative contracts, and approval workflows; ensure consistency and margin discipline across deals
• Manage customer contract review process, coordinating with legal/finance as needed
• Manage Request For Proposal/Bid process end-to-end — timelines, content, pricing, and submission
• Partner with Marketing and SSR to improve lead management, routing and handoff processes
• Own or co-own the sales tech stack (CRM, sales engagement, forecasting tools) as it relates to process and data integrity