Loyalty Business Development Manager – Fintech
Xsolla
full-time
Posted on:
Location Type: Remote
Location: Malaysia
Visit company websiteExplore more
About the role
- We are looking for a Senior Loyalty Business Development Manager to drive strategic loyalty partnerships and commercial growth across the Xsolla ecosystem.
- This role will act as the regional and functional owner for key loyalty relationships, ensuring strong alignment between loyalty partners, internal stakeholders, and long-term business objectives.
- Identifying, structuring, prioritizing, and closing loyalty partnership agreements that integrate seamlessly with Xsolla payment infrastructure.
- Owning the full loyalty project lifecycle — from commercial negotiation and flow design through to go-live implementation and post-launch optimization.
- Designing and advising on loyalty flow mechanics, including points issuance, redemption triggers, points exchange, and currency exchange models within the checkout experience.
- Acting as the primary commercial liaison between loyalty partners, product teams, and technical implementation squads to ensure partnerships are delivered on time and at scale.
- Developing and maintaining a pipeline of gaming-relevant loyalty program opportunities across regional loyalty programs in key geographies.
- Translating partner requirements into actionable product and integration briefs, working closely with product and engineering teams.
- Monitoring loyalty program performance post-launch, identifying growth levers, and leading commercial renegotiations where applicable.
- Representing Xsolla at industry events, partner summits, and executive-level meetings as the subject matter expert on loyalty within Pay Station.
Requirements
- 5+ years of experience in customer loyalty programs and fintech.
- Proven experience managing senior-level relationships across regional markets.
- Strong commercial negotiation skills with a track record of closing complex, multi-country agreements.
- Solid understanding customer loyalty programs mechanics, billing cycles, financial and business models, fintech.
- Ability to balance strategic thinking with hands-on execution.
- Willingness to travel as needed.
Benefits
- We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program.
- This includes 100% company-paid medical, dental, and vision plans.
- Unlimited Flexible Time Off.
- A personalized career roadmap for each employee.
- Investing in professional development through training and educational opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer loyalty programscommercial negotiationloyalty partnership agreementspoints issuanceredemption triggerspoints exchangecurrency exchange modelspipeline developmentproduct integrationperformance monitoring
Soft Skills
strategic thinkinghands-on executionrelationship managementcommunicationcollaborationproblem-solvingleadershipnegotiationadaptabilitypresentation skills