Xperteks Computer Consultancy, Inc.

Technical Account Manager

• Serve as the primary point of contact for assigned accounts and build long-term trust.
• Run proactive communication cadences and manage escalations with calm, clear leadership.
• Align client stakeholders around priorities, timelines, and outcomes.
• Prepare and present recurring business-focused technical reviews covering service trends and recurring issues, security posture and key risks, backup and business continuity posture, infrastructure lifecycle and refresh planning.
• Create accurate quotes for hardware, licensing, managed services changes, and project work.
• Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines.
• Coordinate with service desk, security, and projects teams to ensure work is completed and documented.