xpate

Analyst

• Analyze, document, and continuously improve our acquiring platform, banking rails, and payment infrastructure.
• Work closely with Product, Engineering, and business stakeholders to translate business requirements into clear system requirements, technical specifications, and solution designs.
• Participate in the integration of new payment providers, banking partners, and external services.
• Define system workflows, data flows, API requirements, integration logic, and acceptance criteria for new and existing product initiatives.
• Collaborate with engineering teams to design solutions for current technical challenges and future business goals.
• Review technical implementation details where needed, including API contracts, data models, logs, and, when relevant, code-level logic.
• Contribute to improvements in scalability, reliability, automation, and operational efficiency across payment and banking processes.
• Prepare and maintain high-quality documentation, including functional specifications, process diagrams, user stories, acceptance criteria, API documentation, and technical notes.
• Identify opportunities for automation, process optimization, and platform improvements.
• Support delivery by clarifying requirements, validating implemented solutions, and ensuring alignment between business objectives and technical execution.
• Contribute to an ambitious product roadmap in a fast-growing fintech environment.

System Analyst

Operations

• Provide operational support to merchants and clients via email, chat, and other communication channels.
• Manage client expectations through proactive communication and regular updates.
• Build strong working relationships with merchants and become a trusted operational point of contact.
• Support the merchant onboarding process from setup through activation.
• Assist merchants during API integrations, testing, and go-live activities.
• Coordinate onboarding activities with internal technical and operational teams.
• Monitor onboarding progress and help remove blockers that may delay activation.
• Escalate complex cases appropriately and ensure follow-through until resolution.
• Support operational incident management and help minimize customer impact.
• Participate in operational on-call rotations when required.
• Identify opportunities to improve operational efficiency and customer experience.
• Support implementation of new tools, processes, and operational initiatives.
• Continuously develop technical and operational knowledge, including payment operations, merchant onboarding, APIs, and integrations.

System Analyst

Customer Operations Specialist