Field Service Technician
XOS (X-Ray Optical Systems)
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
- Collaborate with internal teams such as design, engineering, software, and external partners.
- Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
- Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters.
- Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred.
- Provide professional customer facing support through face-to-face interactions and through phone and email communications.
- Complete timely and accurate case notes, repair orders, and initiate new cases as required.
- Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions.
- Complete training objectives and certifications as assigned by management.
- Perform additional duties as assigned.
Requirements
- Proven proficiency with high and low voltage electrical systems.
- Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience.
- ASE Certifications are a plus.
- CDL class A or B preferred.
- Proficiency in Google Suite applications.
- Ability to read and interpret electrical schematics.
- A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role.
- Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments.
- Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours.
Benefits
- Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums.
- HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.
- PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!
- Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.
- Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.
- Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.
- Pet Insurance - Coverage for your furry friends to keep them healthy and happy!
- Additional opportunities to learn, grow, and advance in your career, just to name a few!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
low voltage electrical diagnosishigh voltage electrical diagnosiscontrols programmingelectrical schematics interpretationmechanical knowledge of commercial truck systemsmotors experienceharness systems experienceuse of volt-ohm meterscase notes completionrepair orders completion
Soft skills
effective communication skillsprofessional customer supportface-to-face interactionphone communicationemail communicationprofessional appearancecollaborationtimelinessattention to detailadaptability
Certifications
Associates Degree in automotive service technologyVocational Certificate in automotive service technologyASE CertificationsCDL class ACDL class B