XOS (X-Ray Optical Systems)

Field Engineer

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products.
• Collaborate with internal teams such as design, engineering, software, and external partners.
• Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming.
• Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters.
• Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred.
• Provide professional customer facing support through face-to-face interactions and through phone and email communications.
• Complete timely and accurate case notes, repair orders, and initiate new cases as required.
• Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions.
• Complete training objectives and certifications as assigned by management.
• Perform additional duties as assigned.

Field Service Technician