Xometry

Customer Success Specialist

Xometry

full-time

Posted on:

Location Type: Remote

Location: Turkey

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Tech Stack

ERP

About the role

  • Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.),
  • Ensuring project coordination by communicating with customers and production partners during the project,
  • Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products,
  • Technical support to production partners,
  • Solving problems and special cases with customers and manufacturers that occur during order processing.
  • Undertaking the management of the relevant project between the production partner and the customer during the production period,
  • Following the logistics process of work packages from production partners,
  • Supervision of the processing of production orders, documentation in internal CRM and ERP systems,
  • Contacting the production partner for rework and/or remanufacturing for work packages with quality problems,
  • Working in coordination with quality, logistics and purchasing department,

Requirements

  • Preferably graduated from Mechanical Engineering, Manufacturing Engineering, Materials and Metallurgical Engineering, Industrial Engineering etc. departments of universities,
  • Previous customer success, order management experience
  • Fluent in English (minimum B2 level)
  • Who wants to continue his career in the field of production technologies,
  • With good communication skills; will be able to maintain business relations with the customer, production network and in-house departments,
  • Thinking fast and easily adapting to changing conditions,
Benefits
  • Great Place To Work Certified Atmosphere: Join a certified team recognized for exceptional workplace culture.
  • Global Exposure: Immerse yourself in a global experience and collaborate with an international team hailing from over 20 countries in Europe and beyond.
  • Endless Challenges: Embrace never-ending challenges, working alongside talented teammates who share your passion for innovation.
  • Financial Well-Being: Enjoy earning salary in Euro, food card benefits, complimentary private health insurance, and a transportation allowance.
  • Professional Development: Enjoy limitless opportunities for professional growth at one of the world's fastest-growing and successful companies in its category.
  • Team-Building Events: Engage in monthly team-bonding events and celebrate the success of the team with big parties every quarter.
  • In-Office Perks: Savor in-office perks such as unlimited coffee (our favorite is XometryLatte), breakfast, pizza days, tea and dessert breaks, and more.
  • Recognition and Gifts: Receive special gift boxes during significant moments in your Xometry journey.
  • Paid Birthday Leave: Your special day deserves special treatment - take a paid birthday leave to recharge and cherish precious moments with loved ones.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
additive manufacturingmachiningsheet metal laser cuttingpress brake bendingvolume moldingproject coordinationquality controlCRM systemsERP systemsorder management
Soft Skills
communication skillsproblem-solvingadaptabilitycustomer relationsteam collaborationorganizational skillstime managementcustomer successfast thinkingrelationship management