Case Manager – Business Operations
Xometry
full-time
Posted on:
Location Type: Remote
Location: Maryland • United States
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Salary
💰 $52,000 - $89,000 per year
About the role
- Take actions to improve on time delivery, quality, and customer satisfaction
- Track and monitor the progress of numerous customer orders and partner jobs
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- Manage customer complaints that result in replacements for returned products
- Report out on status, risk, and efforts to recover troubled orders and jobs
Requirements
- Prior project management, supply chain, and customer service experience required
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
- Capable of performing root cause analysis and identifying solutions to complex problems
- A self-starter, who can work independently, and can drive actions to completion
- Strong organizational skills and the ability to work in a dynamic environment
- Able to multitask, meet deadlines and support all supplier quality field activities
- Strong communication skills (both oral and written) + ability to manage up and to the side.
Benefits
- Health insurance
- Competitive salary
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsupply chain managementmanufacturing processesengineering drawingsmechanical inspection methodselectrical inspection methodsroot cause analysisproblem solvingquality reviewsschedule creation
Soft Skills
customer servicerelationship buildingorganizational skillsindependent workmultitaskingdeadline managementcommunication skillsself-starterdynamic environment adaptabilitycomplaint management
Certifications
Bachelor of Science Degree in Supply ChainBachelor of Science Degree in EngineeringBachelor of Science Degree in Technical related field