Xometry Europe

BPO Manager

Xometry Europe

contract

Posted on:

Location Type: Remote

Location: Georgia

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About the role

  • Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.
  • Coordinate document flow between Legal, Finance, HR, and vendor teams.
  • Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
  • Verify that all required paperwork is completed before onboarding or contract renewal.
  • Act as the first point of contact for business owners submitting BPO requests.
  • Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
  • Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
  • Follow up with business customers and vendors to ensure smooth communication and timely updates on request status.
  • Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR.
  • Maintain up-to-date records of vendor performance, project milestones, and billing cycles.
  • Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or related field.
  • 2+ years of experience in administrative operations, vendor management, or shared services.
  • Strong organizational and communication skills with a high attention to detail.
  • Ability to handle multiple requests simultaneously and maintain clear documentation.
  • Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).
  • Experience working with international teams or outsourcing vendors is a plus.
Benefits
  • Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementadministrative operationsdocument managementreport generationbudget utilizationperformance trackingonboardingoffboardingdata validationproject milestone tracking
Soft Skills
organizational skillscommunication skillsattention to detailmultitaskingcustomer servicecollaborationproblem-solvingtime managementinterpersonal skillsadaptability
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Operations Managementrelated field degree