Support Engineer, 1st-Level IT-Support
estos GmbH
VoIP
Junior Technical Support Specialist, Logistics
Xentral ERP Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- With your expertise in logistics and fulfillment, you support your colleagues across the entire support area
- You are responsible for the quality of ticket responses and ensure that the entire Logistics Support team provides customers with high-quality technical and written answers
- You know the typical pitfalls and user questions and work actively with our product team to improve the user experience in the fulfillment area
- You keep track of all incoming customer inquiries related to logistics and ensure they are properly prioritized
- You respond to customer inquiries via the ticketing system and video calls
Requirements
- You have experience with logistics and fulfillment processes
- You have experience with ERP or CRM systems as an end user and system administrator (e.g., JTL-Wawi, actindo, Odoo, Navision, Billbee, etc.) and preferably already have experience with Xentral
- B2B support is familiar to you and you enjoy communicating with customers
- You speak and write fluent English (C1) and German (C2)
Benefits
- Flexible Work Environment: Enjoy remote work options across Europe or from our office hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.
- Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.
- Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.
- Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.
- Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.
- Mental Health & Well-being: Access comprehensive, evidence-based mental health care with 24/7 counseling, therapy placement, on-site support, and legal and financial guidance to help you thrive at work and in life.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logistics processesfulfillment processesticketing systemB2B supportsystem administrationcustomer inquiry management
Soft skills
communicationteam collaborationcustomer serviceproblem-solving
