Principal Business Functional Consultant, Transformation – Value Realization
Xcel Energy
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado, Minnesota, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $95,200 - $135,200 per year
Job Level
Lead
About the role
- Identify value streams across customer experience, operational efficiency and risk reduction for CIS program.
- Define and track KPIs aligned to each value stream.
- Quantify and monitor value through program phases (e.g., baseline vs actual).
- Publish executive readouts comparing the forecasted vs. realized value.
- Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
- Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
- Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
- Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
- Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 7+ years in operations, business process improvement or service delivery.
- Experience supporting business readiness or change initiatives with a focus on operational execution.
- Exposure to omni-channel customer service platforms.
- Background in call center operations, workforce management and customer satisfaction metrics.
- Working knowledge of utility financial processes including general ledger, accounts payable/receivable and revenue recognition.
- Experience in ensuring regulatory compliance in financial reporting and audit readiness.
- Experience documenting/analyzing business processes to identify gaps and inefficiencies.
- Experience developing future-state process flows aligned to future capabilities and transformation objectives.
- Experience facilitating workshops with SMEs and business leaders to validate process design assumptions.
- Experience ensuring cross-functional dependencies are captured in design.
- Experience partnering with Change Management/BI to embed process changes into training and adoption plans.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI trackingvalue stream mappingbusiness process improvementperformance metrics developmentprocess flow documentationregulatory compliancefinancial reportingchange managementcustomer satisfaction metricsoperational execution
Soft skills
communicationcritical thinkingproblem-solvingstrategic advisingcollaborationleadershipanalytical thinkingprocess recommendationrisk assessmentfacilitation