Principal Business Functional Consultant, Transformation – Value Realization
Xcel Energy
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • Minnesota • United States
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Salary
💰 $95,200 - $135,200 per year
Job Level
About the role
- Identify value streams across customer experience, operational efficiency and risk reduction for CIS program.
- Define and track KPIs aligned to each value stream.
- Quantify and monitor value through program phases (e.g., baseline vs actual).
- Publish executive readouts comparing the forecasted vs. realized value.
- Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
- Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
- Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
- Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
- Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
Requirements
- Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 7+ years in operations, business process improvement or service delivery.
- Experience supporting business readiness or change initiatives with a focus on operational execution.
- Exposure to omni-channel customer service platforms.
- Background in call center operations, workforce management and customer satisfaction metrics.
- Working knowledge of utility financial processes including general ledger, accounts payable/receivable and revenue recognition.
- Experience in ensuring regulatory compliance in financial reporting and audit readiness.
- Experience documenting/analyzing business processes to identify gaps and inefficiencies.
- Experience developing future-state process flows aligned to future capabilities and transformation objectives.
- Experience facilitating workshops with SMEs and business leaders to validate process design assumptions.
- Experience ensuring cross-functional dependencies are captured in design.
- Experience partnering with Change Management/BI to embed process changes into training and adoption plans.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI trackingvalue stream mappingbusiness process improvementperformance metrics developmentprocess flow documentationregulatory compliancefinancial reportingchange managementcustomer satisfaction metricsoperational execution
Soft Skills
communicationcritical thinkingproblem-solvingstrategic advisingcollaborationleadershipanalytical thinkingprocess recommendationrisk assessmentfacilitation