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About the role
- Collaborate with product managers to define content strategy for new releases as they move from private preview to full release.
- Suggest changes to UI text that improve the user experience and reduce the need to "document the UI".
- Provide feedback on new features by testing them hands-on and helping engineering teams find edge cases and bugs before they ship to customers.
- Plan content based on user needs by working with customer success and go-to-market teams to identify what information different personas need to complete their job and how best to provide it.
- Create technical documentation including API docs, integration guides, tutorials, troubleshooting guides, and reference materials.
- Build content systems that scale through templates, style guides, and docs-as-code workflows.
- Test and validate what you document by running code examples, calling APIs, and reproducing scenarios yourself.
- Gather and act on feedback from usage analytics, support tickets, and conversations with customers.
Requirements
- Written technical documentation for developer, security, or enterprise admin audiences such as API docs, integration guides, or technical reference materials.
- Documented complex technical concepts for multiple skill levels, from beginners to experts.
- Worked with docs-as-code workflows using Git, markup languages, pull requests, and documentation tooling.
- Tested and used the products you documented - you don't just write about features, you understand them through hands-on experience.
- Collaborated with engineering teams in fast-moving environments where you need to find a balance between content scope and shipping deadlines.
Benefits
- Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.
- Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.
- Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical documentationAPI documentationintegration guidestroubleshooting guidesdocs-as-code workflowsmarkup languagestestingcontent strategyuser experiencecontent systems
Soft Skills
collaborationfeedback gatheringcommunicationproblem-solvingadaptabilityuser needs assessmentanalytical thinkingattention to detailcustomer focusbalancing scope and deadlines