XBOW

Technical Customer Success Manager – EMEA

XBOW

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

Cyber Security

About the role

  • Serve as the primary point of contact and for a large and growing portfolio of customers
  • Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
  • Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
  • Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
  • Collaborate closely with both product and sales teams to align on strategy and execution
  • Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
  • Represent the voice of the customer internally to drive adoption and continuous improvement
  • Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
  • Navigate product questions with confidence, escalating appropriately even without deep domain knowledge

Requirements

  • Experience in a technical customer-facing role at a SaaS or cybersecurity startup
  • Familiarity with application security or developer tools
  • Background in technical program management or scaled customer success
  • Ability to perform product demos and customer training sessions
  • Experience with automation, support tooling, or scaled outreach
Benefits
  • Compensation & Equity: Competitive salary and a meaningful equity package—you’ll be a true owner in what we’re building
  • Customer Impact: Help hundreds of customers succeed with AI-driven security at scale
  • Career Growth: Shape how we deliver customer success in a high-volume, high-leverage environment.
  • Mission-Driven Team: Join a company that’s not just following the AI wave—we’re defining what the future of security looks like
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical program managementautomationapplication securitydeveloper toolscustomer trainingproduct demosproblem solvingindependent analysisworkflow developmentself-service
Soft Skills
customer experiencecollaborationadvocacycommunicationstrategic alignmentcontinuous improvementprocess identificationfriction reductionconfidenceescalation