Serve as the primary point of contact and for a large and growing portfolio of customers
Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
Collaborate closely with both product and sales teams to align on strategy and execution
Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
Represent the voice of the customer internally to drive adoption and continuous improvement
Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
Navigate product questions with confidence, escalating appropriately even without deep domain knowledge

Requirements

Experience in a technical customer-facing role at a SaaS or cybersecurity startup
Familiarity with application security or developer tools
Background in technical program management or scaled customer success
Ability to perform product demos and customer training sessions
Experience with automation, support tooling, or scaled outreach

Benefits

Competitive salary and a meaningful equity package
Help hundreds of customers succeed with AI-driven security at scale
Shape how we deliver customer success in a high-volume, high-leverage environment.
Join a company that’s not just following the AI wave—we’re defining what the future of security looks like

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical program managementautomationapplication securitydeveloper toolscustomer trainingproduct demosproblem solvingindependent analysisworkflow developmentprocess improvement

Soft Skills

customer experiencecollaborationadvocacycommunicationstrategic alignmentcontinuous improvementself-service orientationconfidenceproblem-solving mindsetrelationship management