X-Lab

Account Manager

• Serve as the key contact for your customer accounts, building strong relationships
• Develop and maintain deep product expertise to effectively demonstrate value
• Lead contract renewals 3-6 months in advance
• Analyse account health metrics and usage data to identify at-risk customers
• Act as the voice of the customer internally, partnering with Product, Onboarding, and Support teams
• Work with the Finance team to ensure accurate invoicing

Commercial Account Manager