Customer Success Manager

• Du bist über den gesamten Kundenzyklus hinweg Ansprechperson, vom Onboarding über laufende Anliegen bis hin zur Vertragsbeendigung
• Eigenständige Bearbeitung und Dokumentation von Tickets
• Du koordinierst intern die notwendigen Schritte und sorgst dafür, dass Kundenanliegen effizient gelöst werden
• Du erkennst Muster im Support-Alltag und hilfst uns, daraus skalierbare Lösungen zu entwickeln

Mitarbeiter Kundenservice, Customer Success Specialist

Account Executive

• You contact our qualified leads (MQLs) quickly and in a structured manner — primarily by phone
• You conduct conversations following a clear funnel and sales playbook (no “freestyle” selling)
• You can quickly empathize with our SME customers and drive deals to close
• You systematically identify your leads' needs, create appropriate proposals, and guide them through our digital onboarding process
• You work data-driven and continuously optimize your conversion rates
• You share data-backed, regular feedback from your deals with Marketing, Product, and Customer Success
• You participate in trade shows, events, and networking opportunities

Wyn

Mitarbeiter Kundenservice, Customer Success Specialist

Sales Representative