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Wyn

Compliance Operations Manager

Wyn

Compliance Operations Manager at wyn GmbH, a remote-first fintech shaping compliance operations. Responsible for building and enhancing operational processes in Customer Success team.

Posted 7/10/2026part-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Compliance Operations, focusing on transaction monitoring, KYC, and risk management while ensuring a seamless customer experience. Proficient in analyzing and documenting cases, with strong communication skills in both German and English.

Highest-signal resume keywords
Compliance Operations ExperienceTransaction MonitoringKYC ExpertiseFluent German and English (C1)Risk Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Transaction MonitoringKYCRisk OperationsCompliance DocumentationOperational Process Refinement
Soft Skills
Service-OrientedCommunicativePragmatic Decision-MakingClarity in Handling Risk Cases
Tools & Technologies
HubSpot
Industry Keywords
FinTechPaymentsBankingCustomer SuccessMerchant Reviews

About the role

Key responsibilities & impact
  • You will help build our Compliance Operations function within Customer Success from the ground up
  • You will configure and operate our initial compliance and transaction-monitoring tooling and continuously refine the related processes
  • You will be responsible for operational topics related to transaction monitoring, KYC, merchant reviews, and licensing requirements
  • You will handle incoming alerts, assess cases, and derive appropriate actions
  • You will work closely with colleagues from Customer Success, Product, Operations, and external partners to set up clean, scalable processes
  • You will be trained in additional Customer Success areas and provide operational support there, especially in onboarding, service, telephony, and ticket handling

Requirements

What you’ll need
  • You have experience in compliance operations, risk operations, FinTech, payments, banking, KYC, transaction monitoring, or a comparable environment
  • You work in a very structured way and can analyze, assess, and document cases clearly
  • You make pragmatic decisions and are comfortable taking responsibility for operational measures
  • You understand that compliance and customer experience must not be mutually exclusive
  • You handle risk cases with clarity and assertiveness
  • You are communicative, service-oriented, and enjoy working close to customers—via tickets (HubSpot) or by phone
  • You thrive in a dynamic environment where not everything is fully defined yet
  • Fluent German and English (C1)

Benefits

Comp & perks
  • Significant scope to shape product and processes with direct impact
  • A small, ambitious team with direct communication
  • Remote-first culture
  • Modern equipment/setup
  • Twice-yearly, world-class team offsites
  • Company pension plan plus a choice of an allowance: home-office allowance, Urban Sports Club membership, or childcare subsidy