WVU Online

Student Operations Coordinator – Department of Psychology

WVU Online

full-time

Posted on:

Location Type: Hybrid

Location: Morgantown • Virginia • West Virginia • United States

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Job Level

Entry Level

About the role

  • Ensure equitable and timely service to 800+ majors across multiple majors (Psychology BA, Psychology BS, Neuroscience BS), 600+ minors, 60+ doctoral students, and 28 faculty.
  • Provide both in-person and remote support for students, faculty, staff, and visitors.
  • Maintain electronic files for all undergraduate majors (over 700).
  • Independently resolve registration issues and lift registration and advising holds using STAR Banner and Degree Works.
  • Support student recruitment and retention by serving as an initial point of contact for students, answering student questions about department, college, and university regulations.
  • Interface with Eberly Office of Academic Affairs to resolve transcript and course credit issues.
  • Collect, verify, and compile key performance metrics for accreditation processes.
  • Design and maintain longitudinal databases tracking student progress, outcomes, and alumni placement.
  • Manage practicum and internship documentation, including contracts, evaluations, and background checks.
  • Coordinate annual assessment reports and collaborate with program directors to ensure timely submission.
  • Maintain and audit student records, including advising checklists, transfer evaluations, and graduation requirements.
  • Develop and maintain data dashboards and reports that support strategic planning, accreditation, and program review.
  • Coordinate textbook orders and instructional materials for faculty.

Requirements

  • Associate’s degree in business administration, higher education, psychology, or related field
  • A minimum of one (1) year of experience involving:
  • Experience in an administrative office setting
  • Demonstrated experience in data analysis, report preparation, or process improvement
  • Experience with customer service
  • Any equivalent combination of related education and/or experience will be considered.
  • Excellent organizational and time-management skills with the ability to balance multiple priorities in a fast-paced academic environment
  • Strong written and verbal communication skills, including professional correspondence and report writing
  • Exceptional attention to detail and accuracy in recordkeeping, data entry, and documentation
  • Proficiency with or ability to learn university enterprise systems (e.g., STAR Banner, Degree Works, Navigate, eCampus) and Microsoft Office Suite (Excel, Word, Outlook)
  • Ability to analyze data and prepare clear, actionable reports to support program evaluation and accreditation
  • Customer service orientation and the ability to communicate effectively with students, faculty, staff, and external partners
  • Initiative and problem-solving skills to anticipate needs and improve processes
  • Ability to work independently and collaboratively with diverse stakeholders
  • Discretion and professionalism in handling confidential student and personnel information
  • Capacity to learn new systems and adapt to evolving institutional policies and technologies
Benefits
  • 37.5-hour work week
  • 13 paid holidays
  • 15 annual leave (vacation) days per year or more based on years of service
  • 18 sick days per year
  • WVU offers a range of health insurance and other benefits
  • 401(a) retirement savings with 6% employee contribution match
  • Eligibility to continue health insurance
  • Other retiree perks
  • Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreport preparationprocess improvementrecordkeepingdata entrydocumentationlongitudinal databasesperformance metricsaccreditation processesstudent progress tracking
Soft skills
organizational skillstime-management skillswritten communicationverbal communicationattention to detailcustomer service orientationinitiativeproblem-solving skillsability to work independentlycollaborative skills
Certifications
Associate’s degree in business administrationAssociate’s degree in higher educationAssociate’s degree in psychology