WunderGraph

Senior Customer Success Engineer

WunderGraph

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $140,000 per year

Job Level

Senior

About the role

  • Combine technical expertise with customer empathy to deliver world-class support across the entire customer journey.
  • Own the technical customer relationship from implementation to ongoing support and ticket resolution.
  • Triage, debug and resolve issues, shipping fixes or implementing small features when needed.
  • Shield engineering teams from daily flow of customer requests while ensuring customer needs are met.
  • Translate customer conversations into structured, actionable engineering work.
  • Create tutorials, customer walkthroughs, and step-by-step enablement content as needed.

Requirements

  • Solid experience in a technical support, customer-facing engineering, or solutions engineering role.
  • Solid engineering background with hands-on experience across modern backend/web stacks (APIs, auth, networking, observability).
  • Strong debugging skills and confidence navigating complex systems.
  • Excellent written communication, you can explain technical concepts clearly and calmly, without losing technical detail.
  • Proven ability to handle support volume with strong prioritization and time management.
  • Experience working with ticketing tools such as Zendesk/Pylon or Jira/Linear.
  • Ability to work independently, take ownership, and drive issues to resolution.
  • Strong documentation habits: you write things down, keep them updated, and make them easy for others to use.
Benefits
  • Discretionary PTO: take the time you need to recharge
  • Competitive compensation
  • Depending on location, we offer healthcare benefits according to local standards
  • Team retreats across the globe
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer-facing engineeringsolutions engineeringbackend stackweb stackAPIsauthenticationnetworkingobservabilitydebugging
Soft Skills
customer empathywritten communicationprioritizationtime managementindependenceownershipissue resolutiondocumentation