WunderGraph

Technical Customer Success

• Combine technical expertise with customer empathy to deliver world-class support across the entire customer journey.
• Own the technical customer relationship from implementation to ongoing support and ticket resolution.
• Triage, debug and resolve issues, shipping fixes or implementing small features when needed.
• Shield engineering teams from daily flow of customer requests while ensuring customer needs are met.
• Translate customer conversations into structured, actionable engineering work.
• Create tutorials, customer walkthroughs, and step-by-step enablement content as needed.

Senior Customer Success Engineer