Act as the bridge between business objectives and technical execution, ensuring alignment with strategic goals and technical standards.
Serve as the primary advocate for the customer and the primary contact for major system issues and product-related inquiries.
Gather and document requirements from clients and internal stakeholders, including functional, technical, reporting, and data needs.
Manage and prioritize the product backlog and ensure readiness for development.
Lead Agile ceremonies including sprint planning, sprint reviews, and other team meetings; break down epics into actionable stories.
Collaborate closely with developers and QA to ensure product quality, accurate implementation, and smooth releases.
Communicate the value of new features to internal teams and clients.
Oversee and mentor the Product Owner team, including goal-setting, project assignments, and performance evaluations; maintain internal tools such as developer PTO and assignment trackers.
Handle system certification processes (e.g., ONC, Surescripts, MDToolbox/DEA) and ensure ongoing compliance with healthcare regulations and industry standards.
Manage and align manual testing team structure and productivity with product delivery schedules; provide regular performance feedback.
Direct MIPS services in line with financial and strategic objectives, manage escalations, coordinate with leadership, deliver financial reporting, and train staff on MIPS-related tasks.
Requirements
Proven experience conducting user research and synthesizing insights through user flows, personas, and other methodologies.
Demonstrated ability to manage conflicting priorities, distinguish between critical roadblocks and distractions, and make sound decisions under pressure.
Strong data-driven mindset with experience leveraging analytics to inform product decisions.
Proactive and self-motivated, with the judgment to know when to seek guidance.
Extensive experience gathering, documenting, and communicating detailed requirements, including functional, technical, reporting, and data needs.
Exceptional communication skills, with the ability to influence and build consensus across diverse teams and stakeholders.
Deep experience working in Agile environments, breaking down epics into actionable stories, and guiding teams through the software development lifecycle.
Track record of successful technology product design, implementation, and delivery.
Advanced analytical, problem-solving, and critical thinking abilities.
Demonstrated leadership experience, including team management and mentoring.
Proficiency with Jira and cloud-based architectures.