Writer

Artificial Intelligence

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Build champion communities
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Lead educational workshops & live events
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Continuously improve & collaborate
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

Enterprise AI Adoption Lead

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

Strategic AI Adoption Lead

• Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
• Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
• Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
• Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
• Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
• Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
• Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

Enterprise AI Transformation Lead

DevOps Engineer

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation
• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

AI Deployment Engineer

Account Executive

• Own the full enterprise sales cycle from prospecting through close, managing complex deals with 8-18 month sales cycles and navigating multi-stakeholder buying committees across procurement, legal, IT, and business units
• Drive net-new revenue by identifying, qualifying, and developing strategic opportunities within target verticals and named account lists, consistently building a robust pipeline that exceeds coverage targets
• Engage C-level executives and senior decision-makers in consultative discovery to understand their business priorities, uncover transformational use cases, and position WRITER as the strategic platform to achieve their AI vision
• Partner cross-functionally with solutions engineering, product, and customer success teams to architect tailored solutions, run successful pilots, and ensure seamless deployments that deliver measurable business outcomes
• Lead complex negotiations involving multi-year contracts, custom pricing structures, and enterprise terms, while maintaining deal momentum and driving consensus across diverse stakeholder groups
• Become a trusted product expert who educates prospects on how to set up and leverage WRITER's AI agent platform, going hands-on during critical evaluation phases to demonstrate value and accelerate time-to-deployment
• Maintain rigorous pipeline hygiene and forecasting accuracy, consistently delivering predictable revenue results while providing leadership with transparent visibility into deal progression and risk factors

Strategic Account Executive – UK

Customer Success Manager

• Drive industry leading growth and retention by owning ambitious NRR and GRR goals, tying every expansion to quantifiable business outcomes
• Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market segments—hiring exceptional talent and building clear career paths. Have a dotted line to other post sales organizations
• Design and operationalize a regional success model that becomes the global blueprint - playbooks, metrics, and governance that scale
• Build trusted partnerships with CIOs, CMOs, and business leaders at companies like Goldman Sachs, Accenture, and Hilton, positioning WRITER as mission-critical infrastructure
• Collaborate cross-functionally with Sales, Product, Marketing, and Solutions architecture to co-create account strategies that deliver measurable ROI
• Champion operational excellence through disciplined forecasting, success planning, and data-driven decision-making
• Represent the voice of the customer at the highest levels, influencing product direction and innovation

AVP, Customer Success – West

Strategic AI Transformation Lead – Central

• Use and build AI native approaches for operational tasks and infrastructure management and platforms using Python, Go, or similar languages, significantly reducing manual toil across our production environment
• Design and implement scalable, fault-tolerant infrastructure AI solutions on public cloud providers (AWS, GCP, Azure) to support WRITER's rapidly expanding, high-traffic AI platform
• Own the reliability, performance, and efficiency of WRITER’s core services, defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets
• Own the observability stack for monitoring, logging, and alerting systems to ensure rapid detection of issues across our complex distributed systems
• Lead incident response, post-mortems, and root cause analyses, applying learnings to proactively prevent future outages and build a more resilient system architecture
• Collaborate closely with product and engineering teams, providing expert guidance on system design for reliability, performance, and scalability from conception through launch

Staff Site Reliability Engineer

Solutions Engineer

• Lead and empower a team of highly skilled solutions architects, fostering their technical growth and career development across complex enterprise AI engagements
• Drive the successful adoption and deployment of WRITER's generative AI platform by overseeing key pre-sales technical engagements, including use case discovery, proof-of-concept execution, and value realization for strategic customers
• Partner closely with sales leadership and go-to-market teams to develop strategic account plans, define compelling technical value propositions, and accelerate pipeline growth for WRITER's solutions
• Act as an executive technical sponsor for WRITER’s most strategic accounts, building strong relationships with C-level stakeholders and becoming their trusted advisor in AI strategy and implementation
• Influence WRITER's product roadmap by gathering critical market insights and customer feedback, ensuring our platform continuously addresses evolving enterprise AI needs
• Architect robust, scalable, and secure AI solutions for diverse enterprise environments, integrating WRITER's platform with complex customer data ecosystems and existing technical stacks
• Transform how we facilitate customer evaluations and proofs of concept, implementing best practices and scalable processes that demonstrate clear ROI and accelerate time-to-value for our clients

Senior Manager, Solutions Architecture

Sales Development Rep

• As an enterprise sales development rep, your core responsibility is to generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Build relationships with the account executives you support and wider eco-system (marketing, ops etc..)
• Research key accounts' initiatives to help develop a "hypothesis of value"
• Strategize and execute on multi-touch account-based campaigns in partnership with Marketing and Sales
• Find creative ways to engage prospects and potential buyers that fit our ICP
• Constantly finding ways to automate and improve processes and gain efficiency
• Set meetings for the sales team when a lead reaches a qualified stage
• ...and yes, maintain accurate info in Salesforce to help us scale what works!

Enterprise Sales Development Representative – EMEA

• Drive strategic technical discovery with Fortune 500 prospects and customers, translating complex business challenges into clear, impactful technical solutions for AI-powered work
• Architect and design robust, scalable, and secure generative AI solutions for enterprise clients, leveraging WRITER's platform, APIs, and custom applications to solve critical business problems
• Lead the development and execution of compelling proofs of concept (PoCs) and demonstrations, building custom templates and integrating WRITER's capabilities to showcase transformative value and accelerate time-to-value for customers
• Serve as a trusted technical advisor to C-suite executives, VPs of Engineering, and AI leaders, guiding their generative AI strategy and collaborating to define enterprise-level architecture roadmaps
• Partner closely with WRITER's product and engineering teams, providing critical feedback from customer engagements to influence our product roadmap and ensure our solutions meet evolving market needs
• Champion the adoption of WRITER's platform and APIs, educating prospects and partners on the art of the possible with generative AI and empowering them to build their own innovative solutions

Solutions Architect

• Drive net-new revenue by managing the full sales cycle for WRITER’s enterprise AI agent platform
• Prospect, qualify, and develop new strategic opportunities in target verticals and target account lists
• Partner cross-functionally to refine value propositions and co-create tailored solutions for strategic clients
• Guide executive-level discussions and negotiations, ensuring alignment with customer business goals
• Own your book of business with a high degree of accountability and a bias for long-term impact
• Collaborate closely with product and customer success teams to ensure smooth deployments and ongoing value
• Consistently input accurate pipeline data to forecast and report sales progress to leadership
• Become a trusted product expert, educating users on how to set up WRITER to unlock value, going hands-on where needed

Strategic Account Executive – West

Strategic Account Executive – Central

Manager

• Build trusted relationships with our sales team to become their strategic partner in closing complex enterprise deals worth millions in ARR
• Advise account executives and sales leaders on deal structures that balance customer needs with revenue maximization and future expansion opportunities
• Own last-mile order processing through Salesforce, ensuring order forms meet internal compliance requirements while moving deals efficiently through the finish line
• Shape our quote-to-cash processes and systems architecture to prepare for hypergrowth, identifying bottlenecks and designing scalable solutions
• Drive continuous evolution of our pricing and packaging strategies by applying insights from hundreds of deal negotiations
• Lead cross-functional initiatives with GTM Operations, Finance, Legal, and Product teams to solve complex problems and accelerate business growth
• Serve as the go-to expert on WRITER's consumption-based pricing and packaging, providing data-driven recommendations to revenue leadership

Enterprise AI Adoption Lead

Strategic AI Adoption Lead

Enterprise AI Transformation Lead

AI Deployment Engineer

Enterprise AI Transformation Lead

Strategic Account Executive – UK

AVP, Customer Success – West

Strategic AI Transformation Lead – Central

Staff Site Reliability Engineer

Senior Manager, Solutions Architecture

Enterprise Sales Development Representative – EMEA

Solutions Architect

Strategic Account Executive – West

Strategic Account Executive – Central

Senior Deal Desk Manager