Writer

Strategic AI Transformation Lead

Writer

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $205,300 - $259,600 per year

Job Level

Senior

About the role

  • Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
  • Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
  • Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
  • Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
  • Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
  • Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
  • Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

Requirements

  • Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
  • Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
  • Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
  • A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
  • A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
  • An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own
Benefits
  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (12 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for:
  • Wellness stipend for gym, massage/chiropractor, personal training, etc.
  • Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementtransformation consultingchange managementstrategic thinkingP&L impact analysiscross-functional program managementcustomer needs assessmentvalue realizationAI adoptionprocess development
Soft Skills
executive presencecommunication skillsleadershipactive listeningconflict resolutioncuriosityrelationship buildingvision settingteam orchestrationmotivation