Wrike

Customer Success Engineer

Wrike

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
  • Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
  • Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
  • Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
  • Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
  • Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
  • Manage complex customer engagements and deliver high-touch technical and strategic support
  • Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
  • Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

Requirements

  • 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
  • Proven technical expertise, including experience building integrations between platforms
  • Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
  • Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
  • Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
  • Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
  • A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
Benefits
  • Flexible Time Off (FTO)
  • Company 401(k) Match
  • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Health Insurance (Employees + Dependents)
  • Disability (STD, LTD) & Life Insurance Plans
  • Working from Home Allowance ($40 / Monthly)
  • $500 Working from Home home office set-up Stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow configurationautomationintegrationstechnical problem-solvingdata engineeringSaaSproduct updatesemerging technologiesAIVibe Coding
Soft Skills
customer-first mindsetcommunication skillsfacilitation skillsorganizational skillsproactive approachability to manage multiple relationshipstrusted advisorcollaborationleadershipstrategic planning