Wrike

Enablement Program – Operations Manager

Wrike

full-time

Posted on:

Location Type: Remote

Location: Estonia

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About the role

  • Own Guru content administration and maintenance.
  • Process incoming content requests from across the business.
  • Partner with collection owners and departments to keep content accurate and current.
  • Maintain a high platform trust score.
  • Run monthly syncs with the Guru CSM.
  • Prepare and maintain pre- and post-session documentation in Guru.
  • Produce ongoing reports for enablement sessions.
  • Compile quarterly summary reports with data analysis and insights.
  • Maintain the Enablement analytics dashboard in Wrike Analyze.
  • Support ad-hoc reporting requests.
  • Identify opportunities to improve reporting, dashboards and data flows.
  • Implement enhancements that improve clarity, usability and automation.
  • Schedule enablement sessions and manage invitations.
  • Coordinate workshops, certifications and ongoing enablement activities.
  • Track participation and progress.
  • Support mentor and onboarding programmes where needed.
  • Create monthly GTM newsletters using Marketo, Guru and related tools.
  • Support structured, consistent communication to the field.
  • Process daily access requests across enablement tools and platforms.
  • Maintain course and learning plan inventories in Wrike.
  • Ensure alignment with LMS structures.
  • Manage cross-functional projects, including Global Kickoff.
  • Build project plans, track milestones and ensure delivery.
  • Partner with stakeholders to keep initiatives on track.
  • Occasionally create or update courses using AI-enabled or authoring tools such as Jollydeck or Articulate Rise.
  • Provide light presentation and slide support aligned to brand guidelines.
  • Design and refine end-to-end enablement processes.
  • Improve scalability and operational efficiency.
  • Support internal certifications and structured programmes.
  • Assist with ad-hoc operational and tooling requests.
  • Contribute to continuous improvement of enablement operations.

Requirements

  • 3+ years in enablement, revenue operations, L&D, or program management.
  • Experience administering knowledge bases, LMS platforms, or enablement tools.
  • Strong reporting and analytics capability, with comfort working in dashboards and data sets.
  • Proven project and stakeholder management skills across cross-functional teams.
  • High attention to detail and ability to manage multiple workflows simultaneously.
  • Comfort working with systems, tools, and process-driven environments.
Benefits
  • 28 calendar days of paid vacation
  • Sick Leave Compensation (5 Paid Uncertified Sick Days)
  • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Health Insurance (Employees + Dependents)
  • Life Insurance Plan
  • Utility Allowance (30 EUR/month, subject to taxation)
  • Fitness plan (800 EUR/year)
  • Full-remote & On-demand access to Co-working space
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingdashboard managementcontent administrationproject managementprocess improvementcourse creationautomationanalyticsenablement processes
Soft Skills
attention to detailstakeholder managementcommunicationorganizational skillsmulti-taskingcollaborationproblem-solvingadaptabilitymentoringfacilitation