Benefits Operations Specialist
Wrapbook
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $74,000 - $119,900 per year
About the role
- Support operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments and more.
- Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately
- Offboard employees in our systems as we receive updates from our customers about medical benefits changes for their employees
- Provide reports to customers and third party benefits providers
- Monitor and respond appropriately to customer inquiries via phone or email. Partner with enablement to enable internal teams to eventually field rudimentary questions.
- Support onboarding of clients that choose our health benefits program. Mentor Customer Success to eventually be able to lead customer onboarding themselves.
- Exceed service level objectives on accurate and timely reporting, case resolution and the percentage of medical benefit adjustments.
- Proactively share new ways to enhance the product, process or systems
- Review various audit reports ensuring we are:
- Calculating withholdings accurately including dollar amounts, caps and consolidation across projects.
- Capturing benefit eligibility correctly
Requirements
- 3+ years experience in high-volume operational roles (fulfillment specialist, small group account manager, operations specialist, benefits advisor, etc.), preferably in the tech, health insurance, or disability insurance
- Growth mindset – thrives in an ambiguous, fast-paced environment
- Obsessively organized and detail-oriented
- Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
- Experience within the entertainment payroll industry is preferred but not required.
- Strong attention to detail; work accurately and at a reasonable rate of speed;
- Experience with data entry in third party and proprietary software
- Nice to have: Entertainment Payroll Experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryreportingcase resolutionbenefit eligibility calculationcontribution adjustmentsaudit report reviewoperational supportonboardingoffboardingcustomer inquiries management
Soft Skills
growth mindsetorganizational skillsdetail-orientedcustomer experience improvementproblem-solvingcommunicationmentoringproactive sharingtime managementadaptability