Wrapbook

Film & Television Implementation Specialist III

Wrapbook

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $74,000 - $119,900 per year

About the role

  • Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively.
  • Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines.
  • Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs.
  • Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook.
  • Partner with internal teams to configure client contracts and platform settings to meet business requirements.
  • Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance.
  • Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete.
  • Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process.
  • Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience.
  • Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences.
  • Take on other duties as assigned to support onboarding and client success initiatives.

Requirements

  • Bachelor’s degree or equivalent experience
  • Experience in Film and TV entertainment payroll onboarding and the ability to speak fluently to union and non-union workflows
  • Previous project management experience, with the ability to juggle multiple priorities
  • Excellent verbal, written, interpersonal, presentation, and organizational skills
  • Strategic thinker with adaptability to change and problem-solving expertise
  • Proficiency in tools like Google Suite, Zoom, Notion, Salesforce, and other collaboration platforms
  • Experience with the Wrapbook platform is a plus
Benefits
  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementonboardingclient trainingpayroll processingstandard operating proceduresdocumentationproblem-solvingstrategic thinkingadaptability
Soft Skills
communicationinterpersonal skillsorganizational skillspresentation skills
Certifications
Bachelor’s degree