Wrapbook

Senior Program Manager II – Fraud

Wrapbook

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $148,800 - $227,800 per year

Job Level

Senior

About the role

  • Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry.
  • Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience.
  • Define, measure, and be accountable for the success of fraud solutions and supporting programs.
  • Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle.
  • Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis.
  • Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance.
  • Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health.
  • Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning.

Requirements

  • 5+ years of program development, implementation, and management experience ideally in a start up or fintech space.
  • Strong critical thinker, creative problem solver, fast learner, and customer advocate
  • Have the highest integrity when working with sensitive data
  • Excellent written and verbal communication skills, we are a document-forward culture
  • Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets
  • Experience working backwards from various layers of customer needs to lead the definition and delivery of programs that operationalize fraud prevention.
  • Experience independently defining, prioritizing, and managing a program roadmap in a dynamic and ambiguous environment; experience working with client-facing operations and product teams to deliver on your roadmap
  • Experience identifying and delivering opportunities to build tech to scale manual efforts
  • Able to research and identify risk patterns and develop plans and recommendations on how to proactively address risk via tech
  • Experience in financial services, payroll or other technically complex industry
  • Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations
Benefits
  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program developmentprogram implementationprogram managementfraud risk managementdata analysispolicy designcustomer lifecycle managementanalytics toolstech designcompliance
Soft Skills
critical thinkingcreative problem solvingcustomer advocacyintegritywritten communicationverbal communicationfast learnercollaborationadaptabilitydecision making