Product Manager, Ecosystem
Writer
Production Accounting Specialist III
Wrapbook
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $92,500 - $144,400 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a production accounting expert supporting customers through onboarding, adoption, and early-stage product use primarily within Mid-Market, with occasional Enterprise and SMB engagement
- Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption
- Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle
- Act as the primary point of contact for client-side production accounting questions during implementation and early use
- Run training sessions and technical walkthroughs, clearly articulating platform functionality and production accounting logic
- Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success
- Translate common client questions into scalable resources like guides, FAQs, and SOPs
- Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience
- Help transition accounts to long-term success and support teams with clean documentation and handoff clarity
Requirements
- 6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role
- Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows
- Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar
- Exceptional communication skills with the ability to explain complex concepts to non-technical users
- Ability to manage multiple clients, timelines, and competing priorities with calm and clarity
- Strong documentation, training, and knowledge-sharing mindset
- Comfortable working independently in a fast-paced, fully remote team environment
- Legally authorized to work in Canada or the United States (application form asks)
