WPS - Educational and Psychological Assessments

Customer Support

• Receive, enter, verify, and update customer orders and monitor backorders, shipping status changes, and order cancellations
• Capture complete, clear notes in systems to ensure visibility and continuity
• Manage quotes and outreach by following policies and perform proactive follow-up
• Respond to customer emails promptly and efficiently through written communication
• Focus on data accuracy, timelines, and supporting the overall flow of customer transactions
• Report to the Customer Service Manager
• Work Monday through Friday, work hours begin and end between 7:30am and 4:00pm with a half-hour lunch and two rest breaks
• Full-time temporary position requiring eight hours per day and occasional paid overtime may be necessary

Customer Service Representative