WovenWorks

Account Executive

• Lead, coach, and develop the Client Success Directors and Program Managers through regular one-on-ones, coaching, performance feedback, and development planning.
• Serve as the operational leader of the Client Success organization by ensuring consistent execution across all accounts.
• Partner closely with Finance to improve operational and financial performance.
• Provide executive oversight across the Client Success portfolio.
• Lead initiatives that strengthen the Client Success organization, including team onboarding, professional development, AI adoption, training programs, best practice development, cross-functional collaboration, team engagement, and department communications.

Executive Director, Client Success Operations

Project Manager

• Manage multiple packaging design projects simultaneously from kickoff through final delivery.
• Develop and maintain project plans, timelines, milestones, and deliverables.
• Monitor project progress, identify risks early, and keep projects on schedule.
• Ensure projects meet quality standards, timelines, and budget expectations.
• Coordinate project schedules and creative resources in partnership with the Director of Project Management.
• Serve as the primary day-to-day contact for project-related communication.
• Lead project kickoffs, status meetings, creative reviews, and internal planning sessions.
• Identify opportunities to improve processes, templates, and workflows.

Executive Director, Client Success Operations

Agency Project Manager – Program Manager