Executive Director, Client Success Operations

WovenWorks

Executive Director leading Client Success Operations at WovenWorks, a packaging design agency. Overseeing performance and operational excellence while coaching teams and improving client relations.

Posted 8/1/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in client service and operations, with a focus on team development, financial acumen, and project management methodologies. Proven ability to enhance organizational performance through effective coaching, cross-functional collaboration, and strategic oversight.

Highest-signal resume keywords

Leadership ExperienceFinancial AcumenProject Management MethodologiesTeam DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service ManagementOperations ManagementResource ManagementAccount ManagementBudget ManagementForecastingPerformance CoachingConflict ManagementHigh-Performing Team DevelopmentProject Management

Soft Skills

CoachingAccountability BuildingTeam EngagementCommunication

Tools & Technologies

AsanaProject Management Platforms

Industry Keywords

Professional ServicesConsultingAgency ExperienceCreative Organizations

About the role

Key responsibilities & impact

Lead, coach, and develop the Client Success Directors and Program Managers through regular one-on-ones, coaching, performance feedback, and development planning.
Serve as the operational leader of the Client Success organization by ensuring consistent execution across all accounts.
Partner closely with Finance to improve operational and financial performance.
Provide executive oversight across the Client Success portfolio.
Lead initiatives that strengthen the Client Success organization, including team onboarding, professional development, AI adoption, training programs, best practice development, cross-functional collaboration, team engagement, and department communications.

Requirements

What you’ll need

8–10+ years of leadership experience in client service, operations, project management, resource management, or account management within an agency, consulting, or professional services environment.
Demonstrated success leading and developing teams of at least five full-time employees, with a proven ability to coach performance, manage conflict, build accountability, and develop high-performing teams.
Strong financial acumen with experience managing profitability, forecasting, budgets, and resource planning.
Proven ability to coach managers and build high-performing teams.
Strong understanding of project management methodologies.
Experience working within cross-functional creative organizations preferred.
Familiarity with Asana or similar project management platforms.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development